Time to Reinvent Hospitality

Anticipate your travelers’ needs and deliver connected and touchless experiences that earn their loyalty.

Digital Quality, from Door to Door

Gain insights into travelers’ real behavior to deliver the meaningful digital experiences they want

Today’s travelers demand a seamless digital experience from their travel and hospitality providers. Airline passengers expect a digital boarding pass through their app, hotel guests are accustomed to mobile check-in, and the list goes on and on. Travelers want to feel special, and they will reward the exceptional with their loyalty — but you can’t earn loyalty by testing in a lab. You need to validate experiences in the real world.

Applause helps travel and hospitality providers build and maintain digital-first experiences that will delight travelers everywhere, every time and across all devices. Our testers validate that key features, from mobile entry to loyalty rewards programs, work properly and meet real customer needs, and show where you can improve your user experience to truly build loyalty.

Inspire Loyalty with Best-in-Class Traveler Experiences

Travel & Hospitality companies require top-notch digital experiences for today’s travelers. Working with Applause, you have the holistic testing platform you need to deliver these experiences, enabling you to:

Ensure seamless digital experiences

Ensure seamless digital experiences

Validate experiences internationally and across all touchpoints

Expanded testing capacity to test anywhere, on all devices

Confirm loyalty programs work as intended, every time

53% of consumers participate in a loyalty program because of ease of use

Excellence and Loyalty Requires Knowing Your Customers

Test with real travelers for the insights needed to deliver the quality that keeps them coming back

You can’t earn loyalty by testing in a lab — it requires an approach that leverages real users, testing on real devices.

Through our community-based approach, Applause provides custom and diverse teams of skilled, independent testers that augment your internal QA efforts. Testers are sourced to match the demographics you care about, whether it be newcomers to your loyalty programs or travelers with specific needs and attributes. Testers interact with your services under real-world conditions across the devices and locations that are relevant to you, and identify high-impact bugs before they reach your customers.

Our approach combines exploratory testing, to discover issues stemming from unexpected usage patterns and real-world conditions, with structured testing, to ensure core features work as intended. The size and diversity of our community allows you to test in any country, in any language and on any region-specific device to ensure all features are localized.

Uber Case Study

Learn how Uber ensures a great experience for every customer by testing beyond “the happy path” in the real world across hundreds of cities across the globe.

Are Traditional Testing Approaches Letting Your Travelers Down?

Let us show you how we can extend your team’s capabilities and improve the quality of your digital experiences for your travelers. Simply fill out the form, and join thousands of Applause customers who’ve been able to:

  • Increase Release Velocity: Kick off testing at any time and see results in hours.
  • Increase Productivity: Access qualified testing teams to scale as needed.
  • Improve Quality: Uncover critical issues before they reach travelers.

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