Specialty Report

The State of Digital Quality 2023 in Media & Telco

See the most common problems in retail and how they impact customers’ digital experiences and their relationships with your brand.


of all functional defects are workflow errors in which an action cannot be completed.


of localization defects were missing or poor translations.


of survey respondents expect chatbots to assist with customer service concerns.


of payment defects were functional bugs or workflow errors.

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View additional insights on the State of Digital Quality in Media and Telco.

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Want to dive deeper into data and trends in your region or industry? Along with our global report, you can access reports for Europe and six key industries.