The State of Digital Quality 2023 in Media & Telco
See the most common problems in retail and how they impact customers’ digital experiences and their relationships with your brand.
68%
of all functional defects are workflow errors in which an action cannot be completed.
67%
of localization defects were missing or poor translations.
92%
of survey respondents expect chatbots to assist with customer service concerns.
80%
of payment defects were functional bugs or workflow errors.
Recommended Content
View additional insights on the State of Digital Quality in Media and Telco.
Blog: Put Digital Quality Center Stage in Media and Telco
Gather insights and recommendations to help improve upon the subscriber experience and deliver high-quality digital products.
Webinar: Experts Discuss the State of Digital Quality in 2023
Join our panel to learn how market leaders set themselves apart by creating exceptional digital experiences.
Report: Looking for an Overall View of Global Digital Quality?
Read the global State of Digital Quality report to see how media and entertainment compares to other industries.
View our additional companion reports
Want to dive deeper into data and trends in your region or industry? Along with our global report, you can access reports for Europe and six key industries.