The State of Digital Quality 2023 in Finance
Digital financial experiences should flow smoothly for every customer, every time. Learn how banking, financial service, and fintech providers can reduce software defects and ensure seamless transactions at every touchpoint.
86%
of all payment errors were workflow issues or failed transactions.
51%
of localization errors consisted of missing translations.
62%
of accessibility bugs were screen reader defects.
72%
of functional defects were workflow errors, where features don’t work as intended.
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View additional insights on the State of Digital Quality in Finance.
Blog: Digital Quality Considerations for Banks, Financial Service Providers and FinTechs
Gather insights that can boost digital quality for financial services companies and help provide more value for customers.
Webinar: Experts Discuss the State of Digital Quality in 2023
Join our panel to learn how market leaders set themselves apart by creating exceptional digital experiences.
Report: Looking for an Overall View of Global Digital Quality?
Read the Global State of Digital Quality report to see how travel and hospitality compares to other industries.
View our additional companion reports
Want to dive deeper into data and trends in your region or industry? Along with our global report, you can access reports for Europe and six key industries.