Specialty Report


State of Digital Quality in Health & Wellness 2022

  • See how health and wellness organizations can leverage digital quality as a differentiator in the market.
    To maintain happy and healthy customer relationships, companies must deliver intuitive digital experiences throughout the customer journey.
  • Explore the most common issues impacting digital experiences.
    Insight from functional, accessibility, localization, customer journey and payment testing from health and wellness organizations around the globe calls out opportunities for improvement.
  • Learn how comprehensive testing can help health and wellness brands consistently exceed guest expectations.
    Every digital experience requires thorough testing. See how to go beyond “good enough” to create digital experiences that captivate customers and keep them coming back.

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See How Digital Quality Can Differentiate Your Business

Ever-increasing customer expectations and fierce competition mean health and wellness companies can’t afford even the smallest mistakes — customers simply won’t tolerate anything less than ideal. To succeed, brands must holistically examine the customer experience. Digital strategies need to encompass the big picture and recognize that even the smallest details matter. Bugs eat away at the foundation of the customer experience. Every error, crash and flawed user experience diminishes customer delight, eventually eroding your business’ bottom line. So where do you start the journey to better digital quality?