Applause, the global leader in testing, feedback and research for digital experiences, today announced that it is extending its partnership with Breezeworks™, the leading all-in-one business management solution for independent service businesses. Breezeworks will continue to leverage the Applause global community of more than 200,000 professional software testers to help ensure high-quality, reliable, digital experiences for Breezeworks users. The extended relationship helps ensure that Breezeworks users around the world will continue to have great experiences utilizing the technology to organize billing and scheduling, and maintain relationships with internal teams and customers, all without costly increases in overhead.
Thanks to the continued partnership, members of the Applause global testing community will continue to work with the internal team at Breezeworks on test case execution for the Breezeworks iOS and Android mobile applications. Utilizing the Applause community, Breezeworks is able to maintain a rigorous internal QA schedule and can scale tester resources on demand. This enables Breezeworks’ internal team to concentrate on improvements to its already top-of-class apps and understand how those apps are going to perform in the real world.
“Applause is such a key part of what we do, working with them is like having a direct extension of our internal test team,” said Matthew Cowan, CEO of Breezeworks. “Because they test our apps in the real world with real users, they help us make sure our customers are satisfied, no matter where they are. Much like we help independent business owners feel confident with billing and scheduling, Applause makes us feel confident our digital experiences are of the highest quality for our users. We’re thrilled to be extending our partnership with them, because it’s Breezeworks users who will benefit.”
The breadth of Breezeworks features and functions touches on every aspect of field service management operations: intuitive and simple-to-use tools for job scheduling, team management via smartphone or the larger screen real-state of a web client, paperless invoicing and estimates, on-site credit card or check payment processing, automated customer updates and follow-up and native QuickBooks bookkeeping software integration.
“To achieve digital success, brands need to listen to their users, because those are the ones who are engaging with the app under real-world conditions,” said Applause Co-Founder and Vice President of Product Management, Roy Solomon. “This is especially true for an app like Breezeworks, which itself helps field service businesses organize and serve their customers. Breezeworks is succeeding and that is because their entire team understands the importance of listening to their users and not just meeting those needs but anticipating their wishes and meeting those expectations.”
“Working with Applause enabled us to get the best quality versions of our app to market faster than we otherwise would have,” added Cowan. “And the quicker we get new versions to market, the more independent businesses we can help succeed.”
About Breezeworks – Work Smarter on the Go
Breezeworks™ gives independent service professionals the ability to seamlessly manage onsite teams, improve customer experience and streamline payment processes, without the overhead. The Breezeworks applications, available both on the web and on smartphones, support businesses on the go. The app makes it a breeze to schedule appointments, manage jobs, collect payments, eliminate no shows, navigate traffic, capture repeat business, follow up with customers and connect with suppliers.
Breezeworks was founded by veteran technologists Matthew Cowan (Intel, CNET, iVillage, Geocities) and Adam Block (IDG, Harmonic Communications), and is backed by prominent investors including Obvious Ventures, Harmony Partners; and angel investors Marc Benioff, Max Levchin, James Murdoch, David Sacks, Peter Thiel, and Jeff Skoll.