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What Travelers Want from Apps: Convenience and Control

As the number of people traveling increases, travel and hospitality companies must focus on user experience to fuel the industry’s recovery.

How Open Banking Is Forging the Future of Finance

Read how open banking is revolutionising financial services and presenting new challenges and opportunities for retail banks, TTPs and consumers.

The Pros and Cons of a Bug Bounty Program

Bug bounties can uncover defects and vulnerabilities, but aren’t a digital quality catch-all

Why Media Companies Must Deliver Relevant Ads

Expectations have changed, and both media companies and advertisers must adapt.

The Building Blocks for a Better Personalized Experience

AI lends a big hand in helping enterprises adopt personalized experiences at scale

How Retail Banks Can Survive in the Digital Arena

Applause speaks to Credito Emiliano about how retail banks can survive in the digital arena, in which new banking business models threaten legacy players.

Finding Hidden Defects Using Investigative Testing

Take an investigative approach to overcome defect fatigue

How Usability Testing Enables Immersive Metaverse Experiences

Take a thoughtful, iterative approach to understand users’ points of friction in the metaverse.

Creating an Accessibility Program Requires Awareness and Empathy

Learn how Skyscanner developed its accessibility program, and how you can as well

Make Your B2B Software Renewal A Done Deal: Enchant the End Users

To remain relevant, B2B software companies must deliver value for both buyers and end users. Does your UX pass the test?

What Is a Hotfix? Software Patches Explained

Use hotfixes in moderation only

3 Challenges for Payment Testing in the Metaverse

Security and regulation around payments, particularly for cryptocurrency, cause headaches in the metaverse